Privacy Policy

Privacy Policy – Phantom Investigations
 

1. Introduction Phantom Investigations (operated by KHN Universal Pty Ltd, ABN 63 698 044 754) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (Privacy Act 1988).
 

2. Information We Collect We may collect:

• Name, phone number, email address, and postal address

• Details related to your enquiry or investigation

• Payment information (processed securely through third-party providers)

• Technical data such as IP address and browser type when you visit our website
   

3. How We Collect Information We collect personal information when you:

• Contact us via the website form, email, or phone

• Engage our services

• Subscribe to updates or communications
   

4. How We Use Your Information We use your personal information to:

• Respond to enquiries and provide services

• Manage client relationships and billing

• Comply with legal and regulatory obligations

• Improve our website and services
   

5. Disclosure of Information We do not sell your personal information. We may disclose information:

• To service providers who assist us (e.g. accountants, IT providers)

• When required by law or court order

• With your consent
   

6. Storage and Security We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and retained only as long as necessary.
 

7. Access and Correction You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time.
 

8. Cookies Our website may use cookies to improve user experience. You can disable cookies in your browser settings.
 

9. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website.
 

10. Contact Us If you have any questions about this Privacy Policy or wish to make a complaint, please contact:

Phantom Investigations Email: contact@phantominvestigations.com Phone: 0421 041 420 Address: Suite 329, 98-100 Elizabeth Street, Melbourne VIC 3000